10th March 2022

Why customer service is king at Optimum Finance

Why customer service is king at Optimum Finance

We pride ourselves on one thing above all: providing excellent customer service. Lots of companies say that, but to us, it looks a bit different.

Many enterprising customers come to us because they want to unlock the cash trapped in invoices that haven’t been paid. Invoice Finance is often overlooked by businesses because they might not understand it. This is where our experienced team can tell you if factoring or discounting is right for you. Our clients have used their new funding stream for new, exciting purchases, ambitious growth journeys, and even buying whole companies through MBIs. We love that what we do can help them to take that next step!

When things aren’t going as well, we know that not being able to pay your bills or your team is a situation that can be fraught with emotion and stress. Sometimes, our customers are trying to bounce back from a liquidation situation, and can’t get the investment they need. Other times, their customers haven’t paid them and they’ve got stacks of unpaid invoices racking up – which means their cashflow is taking a battering.

Whichever category our customers fall into, our caring team listen to their situation and work as hard as they can to come up with a solution together.

With that comes a huge responsibility, and it’s one we don’t take lightly. We always set out to make our clients feel valued – never, ever judged – and reassure them that we’re on hand to offer advice and support when they need us most.

Because it’s what we strive for, it’s always great news to hear that we’ve managed to achieve exactly that.

Our clients recently nominated us for Best Service from an Invoice Finance Provider. The award, which is voted for exclusively by current clients, is a key metric in the business finance market, and it means the world to us that we’ve been nominated. Our Chief Operations Officer, Claire Lewis, said, “2021 was an excellent year for Optimum. Our team truly care about our clients and this shows in the service provision they offer. it’s easy to see why we’ve been nominated for these awards.”

Being nominated for an award is fantastic, but we love the personal nature of direct feedback, too.

That’s why we were absolutely delighted at the feedback from one of our recent clients, Richard Lamb, Managing Director of Anze – a reusable surgical gown manufacturer.

Anze was a new business after the director’s previous one sadly went into liquidation. Through no fault of their own, ANZE found they weren’t able to access more traditional finance options because of their history. This made them turn to invoice finance and they’ve been blown away by the transformation it’s brought to the business.

“The liquidation situation we faced was very unpleasant, and personally painful”, Richard said, “but we started again.

“[When we contacted Optimum] the sales manager that we spoke to at Optimum was very positive and supportive, and it was ultimately that connection that made us choose Optimum over any other offers.

“During the pandemic, suddenly our products became really, really important to the benefit of this country. We became incredibly popular, and it kept us incredibly busy. The cash that Optimum provided us with meant we could go and buy the raw materials that we needed, the same day, collecting them the day after.

“Increase in demand meant that the bills for our raw materials got higher, but it was never a problem, because we’d got the cash available to meet those bills as and when needed. We had a seamless flow of cash and raw materials, and never had an issue paying for those products – because we’d got cash coming in every day.

“Optimum have been absolutely brilliant. They’ve supported us throughout the pandemic and the account managers that we have are absolutely brilliant. They’re proactive, they're supportive, they’re empathic, they’re problem-solvers. They’ve worked with us tirelessly to make sure that we’ve got money, when we need it, to buy the raw materials that we needed to keep the NHS fed.

“I can’t speak highly enough of them.”

At Optimum Finance, we utilise innovative technology to offer a range of flexible funding solutions, which grow alongside your business. Get an instant quote for the amount of funding you could access by entering your annual turnover into our finance calculator. Products include invoice discounting and factoring that can boost your cashflow and give you access to a dedicated credit control team.

Email or call us to speak to our experienced team of experts and find out how invoice finance could help your business. We pride ourselves on getting things done quickly and providing access to cash within 24 hours of approval. We are passionate about finding solutions and delivering to clients’ needs.