With 2019 just around the corner, it’s that time when we start to consider those New Year’s Resolutions to better ourselves in the year to come.
At Optimum Finance, we think it’s important to make resolutions for your business too with the new year presenting fresh opportunities for growth and success.
Optimum Finance CEO Richard Pepler has spent 24 years running successful invoice finance firms and has worked alongside many business-owners during his professional career. Richard recently wrote his 40 Golden Rules for running a business based on his experience and insight, which you may have already seen on our blog.
We asked Richard what his top five Golden Rules were and what his New Year’s Resolutions for business success would be:
At a time when social media wields incredible power over brands and businesses, providing top-class customer service and keeping your clients happy is more important than ever. Complaints made via your social channels will likely be seen by all your followers and more, so not only is it important to avoid complaints arising in the first place but you should also ensure you have an efficient customer service process in place if this does happen.
With current affairs such as Brexit and global warming causing uncertainty about the future of our country, it’s very easy to simply stick with what’s comfortable or just bury our heads in the sand. The new year should be a chance to make positive changes; seek out and pursue new opportunities because no one ever got anywhere by standing still.
Finally, let 2019 be the year that you make an effort to coach others, by mentoring and training your staff and creating a positive and collaborative environment that promotes excellence and success. By keeping ideas to yourself, individuals are restricted by their resources. In a workplace where ideas and knowledge are shared, teams are much more likely to work together in order to make your business a success.
Happy New Year from all of us here at Optimum Finance! We hope these resolutions help you and your business have a successful 2019.
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